Privacy Policy

Effective Date: May 10th 2026

At Pinestraw America, we are committed to protecting your privacy and ensuring a safe experience when using our website and services. This Privacy Policy explains how we collect, use, and protect your information.

1. What Information We Collect

When you interact with our website or request our services, we may collect:

  • Your name
  • Email address
  • Phone number
  • Service request details

We may also automatically collect basic technical information such as:

  • IP address
  • Browser type
  • Device information

This helps us improve your experience on our website.

2. How Your Information Is Used

We use your information to:

  • Respond to your inquiries
  • Schedule and manage services
  • Send appointment confirmations and updates
  • Improve our services and website
  • Send occasional promotions (only with your consent)

3. SMS Opt-In Details

By providing your phone number and checking the consent box on our website, you agree to receive text messages from Pinestraw America.

These messages may include:

  • Appointment confirmations and reminders
  • Service updates and follow-ups
  • Customer support responses
  • Promotional offers

Message Frequency: Message frequency may vary.

Message & Data Rates: Standard message and data rates may apply.

You can opt out at any time by replying STOP.

For help, reply HELP or contact us through our website.

Important: Your consent to receive messages is not required to purchase our services.

4. Cookie & Tracking Practices

We use cookies and similar technologies to:

  • Improve website performance
  • Understand how visitors use our site
  • Enhance your browsing experience

You can manage or disable cookies through your browser settings.

5. Data Security and Handling

We take your privacy seriously and use appropriate security measures to protect your information from unauthorized access, misuse, or disclosure.

6. User Rights

You have the right to:

  • Request access to your personal information
  • Request updates or corrections
  • Request deletion of your data

To make any request, please contact us through our website.

7. Mobile Information Sharing

We respect your privacy. We do NOT sell, rent, or share your mobile information or SMS opt-in data with third parties for marketing purposes.

Your information is only used to provide and improve our services.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us via our website.