Terms of Service
Terms and Conditions
Effective Date: May 10th 2026
Welcome to Pinestraw America. By accessing our website or using our services, you agree to the following Terms and Conditions.
1. Description of SMS Use Cases
By providing your phone number and opting in, you agree to receive SMS messages from Pinestraw America. These messages may include:
- Responses to service inquiries
- Appointment confirmations and reminders
- Service updates and follow-ups
- Customer support communications
- Promotional offers (only if you have given consent)
Message frequency may vary based on your interaction with our services.
2. Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications from us unless you opt in again.
3. Customer Support Contact
If you need assistance:
- Reply HELP to any SMS message
- Or contact us through our website
We are available to assist you with any questions regarding our services.
4. Message & Data Rate Disclosure
- Message frequency may vary
- Standard message and data rates may apply depending on your mobile carrier and service plan
5. Carrier Liability Disclaimer
Mobile carriers are not responsible for delayed or undelivered messages.
6. Age Restriction (18+)
You must be at least 18 years old to use our services and opt into SMS communications.
7. Link to Privacy Policy
For more information on how we collect, use, and protect your information, please review our Privacy Policy available on our website.
8. Acceptance of Terms
By using our services and opting into SMS communications, you acknowledge that you have read and agree to these Terms and Conditions.